96xbajee's Privacy Policy

1 Introduction and Scope

96xbajee is an online entertainment platform offering casino games, sports betting, and live casino services for users in Bangladesh. We believe protecting your personal information is a fundamental responsibility. This privacy policy sets out how all data collected through 96xbajee's digital services is handled.

This policy applies only to 96xbajee's own platform. 96xbajee is not responsible for the privacy practices of third-party websites or service providers.

2 What Information We Collect

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification — the user must be 21 years of age or older)
• Mobile number and email address
• Password (stored in encrypted form — never readable as plain text)
• Preferred language and currency settings

2.2 Financial Transaction Information

During deposits and withdrawals, we process payment method details. Transactions on 96xbajee can be made via bKash, Nagad, Rocket, Upay, and bank transfer. Relevant mobile account numbers or bank account details are stored, but complete card or account details are never stored in plain text.

2.3 Identity Verification Documents

For security and fraud prevention purposes, we may request a copy of your national ID card or passport in certain situations. These documents are used solely for identity verification and are stored on secured servers.

2.4 Usage and Technical Information

The following technical information is collected automatically when you visit the platform:

• IP address and device details (device type, operating system, browser)
• Session duration and page navigation patterns
• Game sections visited and betting history
• Cookie and local storage data

3 Purpose of Data Use

96xbajee uses collected information for the following specific purposes:

1. Account management: Registration, login, and maintaining account security.
2. Processing financial transactions: Deposits, withdrawals, bonus payments, and keeping transaction records.
3. Service improvement: Analysing user behaviour to improve platform performance and usability.
4. Customer support: Resolving your issues quickly when providing assistance via live chat and email.
5. Fraud prevention and security: Detecting and preventing unauthorised access, multiple accounts, and other misconduct.
6. Legal compliance: Retaining and disclosing information as required by applicable laws and regulations.
7. Communications: Sending important system updates, policy changes, and account-related notifications.

96xbajee does not send marketing messages without your consent. You can opt out of promotional communications at any time.

4 Sharing and Disclosure of Information

4.1 Sharing Information with Third Parties

96xbajee works with certain technical service providers — such as payment gateway operators, game content providers, and server hosting companies. Only the information necessary to complete a specific service is shared with these partners. They may not use this information for any independent purpose of their own.

4.2 Disclosure Under Legal Obligation

96xbajee may be required to disclose information under a court order, a lawful request from a government authority, or applicable law. In such cases, we will try to notify you in advance within the limits allowed by law.

4.3 Business Transfer

If a merger or acquisition occurs involving 96xbajee's business operations, user information may be transferred to the new operating entity. In such cases, the terms of this privacy policy will remain unchanged.

4.4 No Sale of Information

96xbajee never sells your personal information to third parties or provides it for commercial purposes.

5 Cookies and Tracking Technologies

The 96xbajee website uses cookies and similar technologies. Cookies are small data files stored in your browser.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the website — such as maintaining login sessions, remembering language preferences, and security verification. Disabling them may prevent the website from working properly.

5.2 Functional Cookies

These cookies remember your preferences and settings — such as game volume settings, theme preferences, and other personalised experience options.

5.3 Analytics Cookies

We collect anonymous data to analyse overall user behaviour. This information does not identify individual users and is used solely for platform improvement.

You can disable non-essential cookies at any time from your browser settings.

6 Data Security Measures

To keep your information secure, 96xbajee follows industry-standard technologies and practices:

• SSL Encryption: All communication between the website and servers is encrypted via SSL.
• Data Encryption: Sensitive stored information such as passwords and financial details is kept in encrypted form.
• Access Control: Only authorised staff may access user information, and only for specific reasons.
• Security Audits: Regular security testing and vulnerability assessments are conducted.
• Two-Factor Authentication: An option to enable an additional security layer for account login.

However, no method of internet security is 100% guaranteed. If you notice any suspicious activity, contact us immediately via our 24/7 live chat or email.

7 Data Retention Period

96xbajee retains your information only for as long as it is needed:

• Active accounts: All information is retained while the account remains active.
• Closed accounts: Certain records may be kept for a defined period after account closure to meet legal and financial compliance requirements.
• Transaction records: Financial transaction data may be retained for an extended period as it fulfils legal requirements.
• Marketing data: Marketing-related data is deleted as soon as you opt out.

8 User Rights

As a 96xbajee user, you have certain important rights over your own information:

8.1 Right to Access

You can contact our support team at any time to find out what information we hold about you.

8.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected. Most information can be updated directly from your account settings.

8.3 Right to Deletion

You can request that your account and associated information be deleted. However, certain information may need to be retained for a set period due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be restricted.

To exercise these rights, contact 96xbajee customer support. You can also request information about account limits or self-exclusion under our responsible gaming guidelines.

9 Protection of Minors

96xbajee strictly does not provide services to anyone under 21 years of age. We do not intentionally collect any information from minors. If a user registers an account by providing false information about their age, the account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child has accidentally registered on 96xbajee, please contact our support team immediately.

10 Policy Changes and Updates

96xbajee may update this privacy policy as needed. If significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email
• A visible banner will be displayed on the website
• The "Last Updated" date at the top of the policy will change

Continuing to use the service after any changes indicates that you have accepted the updated policy. Our FAQ section may be helpful for general questions on this matter.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:

• Live Chat: Direct support available seven days a week, twenty-four hours a day
• Email: [email protected]

Our support team can assist in both Bengali and English. We typically respond to complaints within business days.